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e2.0 Conference Fall 2010 – Santa Clara

I spent the last few days at the Fall Enterprise 2.0 conference in Santa Clara. The conference was well attended and there was good energy throughout. While the e2.0 conference is well established I...

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What Does Jive Think of Social Business?

Closing the series of interviews today, the final player is Jive. Before I go further – a huge thanks to all those who helped me with this project.  It was very interesting to me, and most of the...

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The CRM Watchlist Part IV: The Social Mainstream

To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs.  I’m tempted to not let any company in a city that beat the Yankees (Dallas)...

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A new form of buy-side analyst?

In the investment world there is a clear demarcation between sell-side and buy-side analysts. Been wondering whether the tech world needs something similar as I read various industry research and have...

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Executive Profiles: Disruptive Tech Leaders In Social Business – Tony...

Welcome to an on-going series of interviews with the people behind the technologies in Social Business.  The interviews  provide insightful points of view from a customer, industry, and vendor...

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Jive seeks to up IT’s game with social apps

Summary: While app stores have become enormously popular with users, particularly on mobile devices, they are now moving to the enterprise. The new Jive Apps Market provides an interesting approach...

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SMC Austin Chapter hosts a conversation on Social Business

SMC Austin is held at the original Austin City Limits studio. Gorgeous venue. Be there: Register today. Just when you think you have all the answers, something crops up that challenges your beliefs on...

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Monday’s Musings: A Working Vendor Landscape For Social Business

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab...

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Smart move: SAP delays community platform rollout

SAP’s online forum, called the SAP Community Network (SCN), includes over two million members, making it an important presence for customers, developers, and partners. With so many users, platform...

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Jive Offers Social Customer Service; Battles Lithium for Market

Earlier today  Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities.  The offer includes an OEM integration with Bunchball,...

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Jive Comes Around, Focus on Customers

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer...

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Research Summary: Best Practices – Three Simple Software Maintenance...

Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate...

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The New Engagement Platform Drives The Shift From Transactions

Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect.  Mobile has given us the ability to interact any time and anywhere....

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Fracking for Value in the Enterprise

Finally getting around to publishing some thoughts from JiveWorld 2012.  Jive has always been a leader in pushing the hot buttons on social.  In the beginning, at JiveWorld’s inaugural event, the theme...

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“Chasm Crossing” case study: Igloo Software

 I’ve done a couple of briefing calls with the folks at Igloo Software this year. They have a number of intranet, collaboration and other tools that compete with the likes of Jive, Saleforce’s Chatter...

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What’s Your Story?

    Every social graph tells a story.  In this sweeping visualization of nodes and connections, you can see the shape of my career history and relationships.  This imprint of my LinkedIn social...

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CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2

Since I said a lot of what I wanted about the social platforms last Thursday, I won’t repeat it here; but there are a couple more things to chat about. Keep one thing in the forefront as you read what...

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Crushpath Reboots the Pitch

I caught up with Sam Lawrence just before SXSW to hear about his latest milestone with the company he founded in 2011, Crushpath.  Readers of this blog will remember Sam as the first highly visible...

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Moxie Tries to Change The Collaboration Game

OK, I am not going to assume you know this – so here it is: Moxie Software is a long-standing client (so are the competitors for the solution described here – I cannot escape that fact; I work in the...

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Salesforce Launched Communities Today

(Event note: the traditional Salesforce marketing cycle is to announce a new model/slogan/message at a Dreamforce event, then take the next 1-2 yeas to strengthen the delivery of that message, refining...

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